Returns | Exchanges


 

Regular Returns:  We are here to serve you and make sure you love your purchases! If something does not work, we are more than happy to help. (And quickly!)
  • We can not hold or exchange items due to unique and limited inventory. If an exchange is needed, please place a new order for the item and return the original item. 
  • We gladly accept returns within 5 days of purchase for store credit in the form of an e-gift card. 
  • Items must be returned with original tags, unworn and unwashed. They must be free of odors, make up and pet hair to receive the refund. A partial credit will be issued if the returned items do not meet these qualifications. 
  • All return shipping fees are the responsibility of the customer. NOTE: If you are local you can drop off to my location and save yourself the shipping cost. (Please let me know ahead of time.) 
  • When mailing your return, please make sure your items are securely packaged. We are not responsible for damaged or lost items. Please include your original email receipt for your order to be processed in a timely manner.  
  • Return items to:  
EM&V Boutique
50 ENNIS AVE
Pennellville, NY 13132
  • You can expect an email confirmation of your return within 48 hours of us receiving and inspecting your items. PLEASE EMAIL: emandvboutique@gmail.com to start your return! 

Returns | Sale & Warehouse Sale Item(s): 
Only regular priced items may be returned and refunded, unfortunately any sale item(s) are FINAL SALE and cannot be refunded.

 

Price Exchanges: 
Price exchanges are not accepted at this time. If you return item(s) and then try to repurchase the item(s) because they are now discounted, your order will not be fulfilled and will be canceled.

Cancellations:
In order to guarantee availability of your item(s) and timely shipping, we process orders right away as they come in. You may try to contact us for a cancellation, but there is no guarantee. In which case you will have to wait until you have received the order and then make a return.