ALL orders in the CONTINENTAL USA over $50.00 get FREE STANDARD SHIPPING.
Orders with Standard Shipping typically take between 1-2 business days to be processed and shipped. Expedited orders placed before 2:00 p.m. ET (11:00 a.m. PT) will be shipped the same day. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when waiting for your package.
From time to time, we have epic sales. So it could take another 1-2 business days in addition to our regular shipping schedule. But we will do our very best to get your orders to you as fast as humanly possible!
If for some reason you order takes longer than normal such as (waiting for a restock) You will be informed of that after placing your order.
Please remember that delivery time does not include weekends or holidays.
Standard Shipping orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in three (3) to ten (10) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-2 business days, unless other wise stated. Cost is $6 if the order is under $50. It is free for orders over $50.
Lost or Stolen Packages
Should your order become lost, stolen or damaged during transit, you will need to contact the mail carrier regarding information on your package. Please check your email or log into your EM&V Boutique account and view your orders to get your tracking number.
Who Files The Claim?
You are responsible for filing your own claim or find missing mail form. We are not responsible for tracking down your package. We do not the resources to locate it for you. We can only provide you with the same info you can see from the tracking info online. Your mail carrier will have access to more information. Below we have provided you with the customer service phone numbers and website link to help with your search.
USPS Customer Service: 1-800-275-8777
To file a claim with the United States Post Office click here
Was My Package Insured?
If your order came with standard/free shipping, your order may not have been insured. Insurance automatically applied to your order, if upgraded shipping was chosen at checkout. Please contact USPS to verify whether your packaged included insurance.
Who Is Responsible For Issuing A Refund?
The postal provider will be solely responsible once the items have been shipped. If you upgraded your shipping to include insurance, the mail carrier you chose will be responsible in issuing you a refund. If you selected standard standard (no insurance), you would be responsible for all losses. No refunds nor replacements would be sent by either EM&V Boutique nor the mail carrier. Neither parties would be reliable.
Once your package leaves our shipping department, EM&V Boutique is not held responsible for errors made within the shipping service, provided by USPS or any other postal service. We do NOT refund nor send replacements for items that are marked "delivered", become lost or stolen in the mail, or damaged during transit. EM&V Boutique will not refund nor replace any items that are shipped to an incorrect address at the fault of the buyer. Same goes for any order placed with standard shipping, that become lost or stolen. YOU MUST CONTACT THE MAIL CARRIER FOR REFUNDS. USPS or UPS have been paid to service you with the fulfillment of your order. If their shipping service should falter in anyway, they are solely responsible in making things right.